Membership Plans – Important Legal Disclaimers & Terms

1. Program Overview

The Appliance Therapist Membership Program is a service membership plan that provides preventive maintenance, discounted diagnostics and labor, priority scheduling, and other member benefits.

1.1 Disclaimer — This program is NOT insurance, NOT a warranty, and NOT a coverage plan. It does not transfer financial risk, guarantee appliance replacements, or provide reimbursement for repairs, property damage, or incidental losses.

2. What Is Included

2.1 Gold Membership ($100/month)

• 1 preventive maintenance visit per year
• Up to 10 diagnostic fee waivers ($50 value each)
• Discounted labor starting at $75/hour
• 48-hour priority scheduling

2.2 Platinum Membership ($200/month)

• 2 preventive maintenance visits per year
• Unlimited diagnostic fee waivers
• Discounted labor starting at $50/hour
• Premium brand coverage (Sub-Zero, Wolf, Viking, Thermador)
• 24-hour priority scheduling

3. Important Limitations & Exclusions

3.1 Eligibility Requirements

• Membership applies only to appliances that are safe and in good working condition at the time of activation
• Pre-existing failures, missing parts, unsafe units, or appliances requiring immediate repair are not included in membership benefits
• Such items will be quoted separately at standard member rates

3.2 Service Limitations

• All parts and labor are quoted separately and require customer approval before any work begins
• No repairs or replacements are performed automatically
• Services are subject to reasonable use and scheduling availability
• Preventive maintenance visits and diagnostic fee waivers cannot be “banked,” transferred, or carried over
• Benefits apply only to the enrolled property and cannot be transferred to other locations

3.3 What Is NOT Covered

• Appliance replacements or reimbursements
• Coverage for property damage or incidental losses
• Automatic repair coverage – all work requires prior approval and payment
• Emergency service guarantees – priority scheduling is subject to availability
• Parts coverage – all parts are billed separately at cost

4. Follow-Up Support Definition

Post-repair follow-up support means technical advice and consultation regarding recently completed repairs for up to 6 months. This support includes:

• Guidance on appliance operation after repair
• Troubleshooting assistance related to completed work
• Technical consultation via phone or email

Follow-up support does NOT include:

• Free return visits or additional repairs
• Replacement parts or labor
• Coverage for new or unrelated issues
• On-site service calls

5. Cancellation & Refund Policy

• Memberships may be canceled at any time with written notice
• Cancellations are effective at the end of the current billing cycle
• If membership is canceled before the full term, any benefits already used will be deducted at their regular retail value before issuing prorated refunds
• No refunds for partial months or unused benefits

6. Terms & Conditions

• Membership rates and benefits are subject to change with 30-day notice
• Services are provided during regular business hours (9:00 AM – 9:00 PM, seven days a week)
• Scheduling is subject to technician availability and reasonable advance notice
• Appliance Therapist reserves the right to decline service for unsafe conditions or unreasonable requests
• These terms supplement our general Terms of Service

7. Expanded Membership Terms & Service Policies

7.1 What Membership Does Not Cover

• The membership program does NOT cover appliance replacements, reimbursements for repairs or losses, or any compensation for property damage, loss, or consequential costs.
• The plans do NOT function as homeowners’ insurance, extended warranties, or any form of coverage against accidental damage, theft, or manufacturer defects not diagnosed on a regular maintenance visit.

7.2 Eligibility Requirements

• Only appliances that are safe and fully operational at the time of sign-up are eligible for preventive maintenance and discounted service benefits.
• Pre-existing breakdowns, unsafe units, or appliances with missing parts are NOT included under the membership and will be serviced or quoted at member rates.

7.3 Reasonable Use Policy

• “Reasonable use” means the number of free diagnostics, checkups, and requested repairs should broadly reflect typical household needs (Appliance Therapist reserves the right to limit, reschedule, or bill for excessive or abusive requests).
• Free diagnostics, checkups, or credits are not transferable or deferred to future years.

7.4 Scope of Follow-Up Support

• “Follow-up support” refers ONLY to advice or phone/video consultation regarding a recently completed repair AND a workmanship guarantee for the specific labor/parts performed.
• It does NOT include free repeat visits, future repairs, replacements, or additional work outside the scope of the original covered repair.

7.5 Cancellation Terms—Plain Speak

• Any refund will have the value of used benefits (free diagnostics, checkups, discounted labor/parts) subtracted at Appliance Therapist’s standard rates—even if bundled in a membership.
• Cancelled memberships after service use may result in a final invoice for differences owed.
• Membership may be terminated at Appliance Therapist’s discretion for misuse, fraud, nonpayment, or repeated abusive claims.

7.6 How Members Get Full Policy Details

• Members and prospective members must review the full Membership Service Agreement PDF (accessible at appliancetherapist.com) for all limitations and exclusions before enrolling.

7.7 Contact and Complaint Handling

• For any questions or disputes about membership exclusions, coverage, or refunds, please email [email protected] for a prompt review.

8. Contact Information

For questions about membership terms, billing, or service:

• Phone: 725-333-0833
• Email: [email protected]
• Website: appliancetherapist.com
  
  Full Terms of Service and additional policies available at appliancetherapist.com/terms